Monday, March 12, 2018

Lap Top: A Sad Story

I love my Samsung lap top, it has served me well over the last..umm...many years. But nothing last forever, especially in this day and age. And let’s face it, things just aren’t built to last anymore. It really doesn’t owe me anything - I think it’s actually lasted longer than it should have.

But alas, it’s starting to feel its age. It’s taking longer to boot up, a few of the letters are worn off of the keyboard (which tells you how much use I’ve made of it), and it’s starting to slow down. In fact, as I type this post I have to keep waiting for the letters to catch up. And this is after I gave it a rest because it was all but frozen earlier.

So a couple of weeks ago I started looking at other lap tops. Having worked in tech support at one time, I’m not a fan of Dell or HP. And it’s a sign of the changing times that most of my research was done online.

Though our town has doubled in size since I was a kid, it’s still relatively small. Which means there aren’t a lot of places to check out computers. At any rate, I had it narrowed down to three: Asus, Acer, and Lenovo.

I loved everything about the Lenovo that Staples had, except the keyboard. But then I was looking at them online and found I really liked the look of the keyboard on the ThinkPad T580. I checked out the Asus and the Acer online too but I kept coming back to the ThinkPad.

Decision made, I went to the website and...they were out of stock. Figures. But I kept checking and finally they were back. I navigated the ordering system, ended up with two lap tops in my shopping cart, deleted one, and placed my order. The next day I was looking at my order confirmation email and realized I had deleted the wrong one.

So I called them up and you can’t change an order once it’s placed so I had to cancel it. Got the confirmation email that my order was cancelled and went back to the website and ordered the right lap top and saved enough money that I sprang for a wireless mouse and a messenger bag too.

Here’s where the story turns sad.

It says right on the order confirmation that your payment won’t be processed until the order is ready to ship. So when I got an email asking me to get in touch with their accounting department in regards to the second order, I figured it was because I used my debit VISA instead of a credit card. Until on a whim I checked my bank account and saw that they’d taken a payment out for the first order on the day I ordered it. And I guess they forgot to give me my money back when I cancelled that order.

Anyway, I talked to their accounting department this morning (only yelling a little), and everything is supposed to be straightened out now. *knock on wood* Now all that’s left is the waiting. And the crossing of fingers.

And if nothing else, at least I've got a good idea for my story for the Please Hold, Your Murder Is Very Important To Us anthology (about customer service) I've been invited to participate in.

No comments: